SupportSoft®, Inc. (NASDAQ: SPRT), a provider of software and services that make technology work, announced today the ability to provide integrated and enhanced remote support solutions for PCs with Intel® vPro(TM) technology, Intel's product that enables proactive security and remote manageability.
SupportSoft's capability allows customers with Intel vPro technology to receive remote support for their PC even if the PC is powered off, when the hard drive is not working or when the operating system is unable to boot. This powerful functionality enhances SupportSoft's remote support solutions, which now allow IT service desk analysts and customer care agents to more easily access technical answers, automate problem solving and speed the time to resolution.
SupportSoft delivers support for Intel vPro technology as a deployable enhancement to SupportSoft's Intelligent Assistance Suite (IAS). All existing IAS tools including Chat, Remote Control, Analyst Tools and the new vPro management tools can be deployed in a single tool kit and provide an integrated problem resolution environment for both OS and non-OS related issues.
"Businesses utilizing Intel's vPro technology can reduce costs by limiting expensive and time-consuming desk side visits through the use of out-of-band support," said Mike Sayer, General Manager of SupportSoft's Enterprise business unit. "We are excited about vPro's advances and the benefits organizations everywhere will reap from these new capabilities."
"Intel vPro technology, working in conjunction with SupportSoft Intelligent Assistance Suite, can help keep a business' computers running with less downtime and fewer costly deskside tech visits," said Gregory Bryant, Vice President and General Manager, Intel Digital Office Platform Division.
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